Provance IT Service Management extends the powerful and intuitive Microsoft Dynamics 365 platform, providing a cost-effective IT Service and IT Asset Management solution that will help you deliver more agile, flexible and exceptional service. Provance ITSM leverages all three of the Microsoft Intelligent Clouds (Dynamics 365, Office 365 and Azure) to enable IT to overcome disparate business applications and data silos to meet the evolving needs of the business. Optimized for use with Microsoft management and productivity tools, Provance ITSM lets you strongly leverage your existing investments and skillsets, while also digitally transforming your IT services for the modern world.

Provance ITSM customers will benefit from all the investment Microsoft makes in existing and future technologies. Since Provance ITSM is native to-or connects with various innovative Microsoft solutions, Provance ITSM customers will be able to easily leverage all the investment in technology Microsoft makes for themselves. 

SysTrack gathers and analyzes data on everything that may impact end-user experience and business productivity. By capturing 10,000+ data points every 15 seconds from each endpoint in your environment, SysTrack provides you the visibility you need to lower IT costs and optimize operations while improving business productivity. How? By providing you the data and functionality to lower the volume of help desk tickets, identifying over and under-provisioning, selecting the best-fit technology for the environment, tracking SLA performance, measuring the performance of projects and so much more!

From Continuous User Segmentation to Proactive Support, Risk visualization, and Helpdesk optimization – these are just a small piece of what SysTrack deals with.


eSoft Development & technologies is a South African based software development house since 2008 focusing mainly on custom application development. Our team expertise lies in understanding the operations, business processes and mapping then to technology to automate the work processes to create visibility and improvements within the organization.

Automation Edge

AutomationEdge AI for IT helps automate most of the IT areas like end user support, networking, data centre, security and application support. AI bot can assist support staff with automatic resolution of remaining IT tickets.

AutomationEdge understands the language of IT with the help of its Natural Language Understanding (NLU) and Machine Learning (ML) capabilities. AutomationEdge AI Assistants are pre-trained in more than 250+ skills of IT that helps in delivering automation of IT issues instantly.


Map and maintain the processes that span your business, drive accountability, and improve efficiency.

Utilize advanced workflow, robotic process automation, document generation, e-signature, and digital forms to streamline and automate processes across teams and systems of record.