For all Official information and updates regarding Covid-19, Visit the South African Department of Health’s website at

Explore faster and extensible robotic process automation solutions with cognitive capabilities

Designed for the small to medium business in mind. Delight your customers. eZi ticketing, eZi CRM, eZi Service Bots and More...


WhatsApp for Business. Simple. Secure. Reliable messaging.

For all Official information and updates regarding Covid-19, Visit the South African Department of Health’s website at
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What We Do

We are a value differentiator in the Business\IT Services arena.  We focus on delivering unique value propositions to our customers, assisting them in implementing innovative services in their business entities. We enable new generation Cognitive Service Management and Digital Transformation initiatives, giving organizations the next competitive edge

Our Value

Our services back-out risk in your Business Service Management and IT Portfolio initiatives and deliver bankable outputs and service improvement programs.

  • Consulting

  • ITSM Process Consulting
  • IT & Business Service Management Best Practices
  • Business Case Development
  • Omni Channel Process Consulting
  • Business Service Automation
  • Technical​

  • Project Management
  • Service Catalogue Automation
  • Robotic Process Automation of Business Processes
  • Implementation and Configuration
  • Maintenance and Support
  • Application Development and Customization
  • Outsourcing

  • Managed Service on Premise
  • Cloud Hosted and Managed – Product and Services
  • Skills Augmentation

Accredited BMC Education Partner

        • BMC Remedy IT Service Management
        • BMC Remedy Smart Reporting
        • BMC Remedy with Smart IT
        • BMC Digital Workplace Fundamentals Using
        • BMC Digital Workplace Fundamentals Administering
        • BMC Remedy ITSM- Knowledge Management
        • BMC Remedy CMDB  Fundamentals Administering
        • BMC RemedyDigital Workplace Fundamentals Catalogue Administering
        • BMC Remedy Add-Ons
        • BMC Remedy AR System
        • BMC Remedy AR System  Basic Development
        • BMC Remedy AR System Concepts
        • BMC Remedy AR System  Fundamentals of Performance Tuning for Administrators
  • eZi - ServiceBot
  • eZi - CRM
  • eZi Ticketing

Robotic Process Automation (RPA) and messaging processes for automation of any workflow and process. Automate engagements and self-service through any channel (WhatsApp for Business, Web, social media platforms and back end systems). Create the Omni channel experience.

Cutting edge RPA automation and integration.

Track your sales pipeline and performance against targets. Keep up to date with sales activities, customer meetings and contacts.

Service Desk capabilities to handle Case, Request and Incident Management, Field Services Automation- Update Ticket from mobile device, Customer Access to create, update tickets and more.

Unlimited Users, Hosted in the cloud, Annual subscription, designed and priced for the SME and Midmarket business.

  • Microsoft
  • AutomationEdge
  • Lakeside
  • eSoft
  • Nintex

Provance IT Service Management extends the powerful and intuitive Microsoft Dynamics 365 platform, providing a cost-effective IT Service and IT Asset Management solution that will help you deliver more agile, flexible and exceptional service.

AutomationEdge AI for IT helps automate most of the IT areas like end user support, networking, data centre, security and application support. AI bot can assist support staff with automatic resolution of remaining IT tickets.

SysTrack collects and analyzes data on everything that can affect the experience of end users and productivity of business. By capturing 10,000+ data points in your environment every 15 seconds from each endpoint, SysTrack gives you the visibility you need to reduce IT costs and optimize operations while improving business productivity.

eSoft Development & technologies is a South African based software development house since 2008 focusing mainly on custom application development.

Nintex provides workflow automation solutions for different businesses, automates processes on and between the most widely used enterprise content management systems and collaborative platforms today, connecting on-site, cloud workflows, and mobile users.


Need Support

We are on hand to offer assistance on all queries you may have regarding your enterprise technology that we deal with.


Email :
Phone : +27 67 412 4726
Address : Nr 1, 8th Ave, Rivonia, Johannesburg